Resilience and Decision-making training: the way ahead!

2017 beat all records in terms of air transport safety. However, growth prospects in the airline industry are a major challenge in terms of pilot training and, in particular, regarding “decision–making” and the “management of complex situations”. There is a need to reinforce the pilot’s cognitive and behavioural abilities when under high stress levels and/or in critical situations. In order to achieve this, new tools and a new methodology will be necessary. This presentation introduces a specific interface - the pilot-KPI model - which provides overall performance assessment of the pilot from both an operational point of view, by using conventional markers - technical and non-technical - but also cognitive and behavioural sciences markers.

This new fully interactive interface introduces easy and reliable tools to provide a better understanding of observable behaviour and cognitive processes during pilot training and/or
evaluation. Such a diagnosis protocol will then allow a tailored training/remedial programme to be developed individually or according to specific airline operational needs.
Such a comprehensive evaluation approach, fully compatible with EBT principles, is twofold in its benefits as firstly, it provides tools to identify underlying weaknesses in non-technical
skills, such as stress management, poor flight management and lack of resilience, and secondly makes it possible to reinforce global crew resilience and decision-making processes through “Mental Mode Management” training modules.
These “Mental Mode Management” modules are easily understandable for non-psychological experts and simple to implement so it makes sense to use them, not only
economically but also operationally. Last, but not least, Neurocognitive and behavioural approach deployment in pilot training (Basic or Recurrent programmes) would not require any great effort and therefore the impact on cost would be minimal.

Waldo Cerdan Lopez ©